facilitating technology for business

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Benefits of ITIL®

  • Provides a single documented framework for IT best practices that flow across the IT organization.
  • Reduces IT costs and justifies the cost of IT quality and supports improvement of user productivity.
  • Supports ability of IT to measure and improve internal performance and service provisioning.
  • Improves communication and information flow between IT and the organization and business departments and identifies roles and responsibilities for IT Service Management.
  • Improves ability of IT to adjust as business opportunities and challenges are presented.
  • Improves relationship of IT with the business - builds trust.