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ITIL

IT Infrastructure Library (ITIL)®

IT Infrastructure Library (ITIL)® is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

ITIL principles are used by a number of organizations in both the public and private sectors such as NASA, IBM, HP, British Telecom, HSBC bank and L'Oreal.

Benefits of ITIL®

  • Provides a single documented framework for IT best practices that flow across the IT organization.
  • Reduces IT costs and justifies the cost of IT quality and supports improvement of user productivity.
  • Supports ability of IT to measure and improve internal performance and service provisioning.
  • Improves communication and information flow between IT and the organization and business departments and identifies roles and responsibilities for IT Service Management.
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ITIL® Foundation Certificate

The ITIL® Foundation Certificate is a three day course in which delegates will gain a comprehensive grounding in the aspects of ITIL® service management. Delegates will prepare for and sit the one hour, multiple- choice ITIL® Foundation certificate in service management exam. The course consists of short lectures, exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the third day.

ITIL® Foundation Course Materials

Our course materials have been designed by a panel of ITIL experts with more than 15 years of industry experience in IT Service Management. MyITstudy has created a time-tested methodology, which is backed by high pass rates. We provide students with all the materials they need, including workbooks, chapter test books, a final test booklet, process charts, case studies and gift packs. The study material details the goals, objectives and basic concepts of core ITIL processes and functions everything students need to know to pass the exam.

ITIL® Foundation Course Outline

Day 1

  • An Introduction to IT Service Management
  • Lifecycles and Strategies
  • Service Design - Principles, Processes and Roles
  • Evening work & Revision

Day 2

  • Review of evening work and day 1
  • Service Transition - Principles, Processes and Roles
  • Service Operation - Principles, Processes, Roles and Functions
  • Evening work, Revision & Mock Exam

Day 3

  • Review of evening work and day 2
  • Interfaces and Continual Service Improvement

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